Frequently Asked Questions
Everything you need to know about our personalised pieces.
What products do Pip & Me offer?
We specialise in custom embroidered bags, beanie hats, and scarves, designed to be both practical and personal.
Can I personalise my item?
Yes! All our products can be custom embroidered with names, initials, words, or short phrases.
What colours and fonts are available?
We offer a curated range of thread colours and use our signature font on all items.
What materials are used?
We use high-quality fabrics chosen for comfort, durability, and everyday use.
How do I place a custom order?
Choose your embroidery options and add the product to your cart.
Can I preview my embroidery?
We don’t currently offer digital previews, but each item is stitched with care.
How long does it take to make my order?
Please allow 3–5 working days for production before dispatch.
Do you accept returns?
Returns are only accepted if the item is faulty or incorrect.
How should I care for my item?
Hand wash or cold machine wash and air dry.
Can I order in bulk or for events?
Yes! Please contact us for bulk or event orders.
How can I contact Pip & Me?
You can reach us via our contact page or email.
Still have questions?
We’re always happy to help you create something truly personal.